Support

Get help

Join our Discord to ask a question, get help with a game or talk about it. For anything you’d rather not discuss in public, email support@severedsignal.com. You can write to us in English or Swedish.

If a game makes you feel unwell, the health warnings list the options in Unaccounted that help with motion sickness, patterns and long sessions.

Our code of conduct applies in all our community spaces.

Report a bug

Before you report a problem:

• restart the game and check whether it happens again
• make sure you have the latest version
• search the existing issues, in case someone has already reported it

Then tell us in whichever of these ways suits you:

• GitHub: open a bug report. Its form asks for everything we need. Issues are public, so other players can find them, add what they know and follow the fix. You need a free GitHub account.
• Email: write to support@severedsignal.com. You don’t need an account, and only we see what you send, so it suits logs and saves you’d rather not post in public.
• Discord: describe the problem on our server.

We keep every bug in our public tracker on GitHub, so none gets lost. When you report one by email or on Discord, we add it to the tracker ourselves, without your name or other personal details.

What to include

• what you did, what you expected and what happened instead
• the shortest steps that make it happen, and whether it happens every time, sometimes or once
• where and when you got the game, if you don’t know its version
• your operating system, and your graphics card and processor if you know them
• the exact text of any error, copied rather than retyped, so others can search for it
• screenshots or a short video, if they help
• your log, and your save if the problem happens at a particular place or moment

Accessibility barriers

We want everyone to be able to play, whatever their disability, language or device. If something makes one of our games or this website hard or impossible for you to use, please tell us, even if you’re not sure it counts as a bug. Use the accessibility form on GitHub, or email or Discord if they suit you better. Our accessibility statement says what we aim for.

Tell us where the barrier happens and what makes it hard. For this website, name the page and your browser. It also helps to know how much the barrier gets in your way, how you play, any assistive technology you use, which settings you’ve changed, and what would help.

Logs, saves and settings

Unaccounted keeps its files in a different folder on each system.

Windows

Paste a folder path into the File Explorer address bar to open it.

• Logs: %APPDATA%\Godot\app_userdata\Unaccounted\logs
• Saves: %APPDATA%\Unaccounted
• Settings: %APPDATA%\Godot\app_userdata\Unaccounted

macOS

In Finder, open the Go menu, choose Go to Folder and paste a folder path.

• Logs: ~/Library/Application Support/Godot/app_userdata/Unaccounted/logs
• Saves: ~/Library/Application Support/Unaccounted
• Settings: ~/Library/Application Support/Godot/app_userdata/Unaccounted

Linux and Steam Deck

On Steam Deck, switch to Desktop Mode first. .local is a hidden folder, so turn on hidden files in your file manager, often with Ctrl+H. If you’ve set XDG_DATA_HOME, the folders are there instead of in ~/.local/share.

• Logs: ~/.local/share/godot/app_userdata/Unaccounted/logs
• Saves: ~/.local/share/Unaccounted
• Settings: ~/.local/share/godot/app_userdata/Unaccounted

Proton or Wine

If you play the Windows version through Proton or Wine, its Windows folders sit inside the prefix, under drive_c/users/<user>/AppData/Roaming.

• With Steam, the prefix is steamapps/compatdata/747010/pfx in the Steam library that holds the game, usually ~/.local/share/Steam. The user is steamuser.
• With Wine, the prefix is ~/.wine or your WINEPREFIX, and the user is your own user name.

Which files to send

• godot.log is the log of the latest session. Quit the game before you copy it, since some lines are written only when the game closes. Each launch renames the previous log to godot followed by a date and time, and the game keeps the five newest. If you’ve started the game since the problem, send the newest dated log too.
• Each save is a .save file, and the matching .bak file is the version it replaced.
• settings.cfg holds your settings and key bindings.
• Zip a save or settings file before you attach it to an issue, because GitHub doesn’t accept .save or .cfg files.

Before you share files

• Issues on GitHub and their attachments are public. Anyone with the link can open an attachment without signing in. To send a file privately, email it to us instead.
• Logs can include your user name in file paths, and that name is often part of your real name or email address. You can replace it with USER before you share the log.
• Screenshots and videos can show other windows, notifications and account names, and recordings can pick up your microphone or voice chat. Check them before you post.

The privacy policy explains how we handle what you send us.

Purchases and refunds

The stores that sell our games handle payments, refunds and accounts, and we can’t see or change them. Contact the store you bought the game from.

Security problems

Please report security problems privately, never in public issues, on community platforms or on social media. The security page explains how.